Privacy policy

This Privacy Policy describes how Petailor (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petailor.co (the "Site") or otherwise communicate with us. By using our Services, you acknowledge that you have read this policy.

1. COLLECTION OF PERSONAL INFORMATION

To provide you with our unique products, we collect the following categories of information:

  • Contact & Order Information: This includes your name, billing address, shipping address, email address, and phone number.
  • Payment Information: We collect credit card numbers and billing addresses to process your transactions, which are handled securely via Shopify.
  • Customer Content (Pet Photos): We collect the photos of your pets that you upload to our Site. This information is crucial for fulfilling your customized order.
  • Device Information: We automatically collect details about your device, including IP address, browser type, time zone, and cookies, to improve your shopping experience.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the information we collect for several purposes:

  • Fulfilling Orders: To process your payment, arrange for shipping, and provide you with invoices and order confirmations.
  • Customization Process: We use your pet's photos to create personalized artwork for your hoodies, jewelry, or home decor items.
  • Customer Support: To respond to your requests, communicate about order updates, and resolve any issues with your purchase.
  • Marketing: If you opt-in, we use your contact details to share information about our new products or promotions.

3. SHARING YOUR PERSONAL INFORMATION

We share your information with trusted third parties to help us operate our business:

  • Shopify: We use Shopify to power our online store, and they process your data according to their own privacy standards.
  • Payment & Shipping Partners: We share necessary details with payment processors (like PayPal or Stripe) and delivery companies to complete your transaction.
  • Legal Compliance: We may share information if required by law to comply with regulations or to respond to a legal request.

4. DATA RETENTION & PHOTO STORAGE

When you place an order, we maintain your order information and pet photos in our records unless you request their deletion. We keep custom artwork on file for a limited period to allow for easier re-ordering of your favorite personalized items.

5. YOUR RIGHTS (GDPR/CCPA)

Depending on where you live (such as the EU or California), you have rights regarding your personal data:

  • Access & Correction: You can request a copy of your data or ask us to fix inaccuracies.
  • Deletion: You have the right to request that we erase your personal information from our systems.
  • Opt-Out: You can withdraw your consent for marketing at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us at info@petailor.co.

6. CONTACT US

For more information about our privacy practices, or if you have questions or concerns, please contact us at:

Email: info@petailor.co