Terms of service
OVERVIEW
Welcome to Petailor! The terms "we", "us" and "our" refer to Petailor. Petailor operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Petailor is powered by Shopify, which enables us to provide the Services to you. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
SECTION 2 - OUR PRODUCTS & CUSTOMIZATION DISCLAIMER
We make every effort to provide an accurate representation of our products. However, colors and appearance may differ depending on your device settings.
- Artistic Interpretation: For all personalized products, you acknowledge that the final design is an artistic interpretation of the photo provided.
- Photo Quality: While we strive for maximum accuracy, Petailor is not responsible for suboptimal results or a lack of resemblance caused by low-quality, blurry, or poorly lit photos submitted by the customer.
- Expectations: We do not warrant that the quality of any products or services will meet your subjective expectations or be identical to digital renderings.
SECTION 3 — ORDERS, CHANGES & CANCELLATIONS
When you place an order, you are making an offer to purchase.
Changes and cancellations: If you need to cancel your personalized order or change your photo, pet’s name, size or other details, please email info@petailor.co as soon as possible with your order number and request.
We can accept changes or cancellations before customization work begins. Once work on your personalized design or production has started, we can no longer accept changes or cancellations due to a change of mind. We will check your order’s progress and confirm whether your request can be accommodated.
Returns and faulty items: Personalized products cannot be returned or exchanged due to a change of mind. If your item arrives damaged, is faulty or does not match your order, please contact us so we can resolve the issue in accordance with our Refund Policy and applicable consumer law.
Nothing in these Terms limits your statutory consumer rights.
SECTION 4 - PRICES AND BILLING
Prices for our products are subject to change without notice. You agree to provide current, complete, and accurate purchase and account information for all transactions. You represent that you are authorized to use the payment method provided.
SECTION 5 - INTELLECTUAL PROPERTY & IMAGE RIGHTS
All content on the Services is owned by Petailor or its licensors.
- Customer Representations: By uploading a photo, you represent and warrant that you own all necessary rights to such content or have obtained explicit permission from the owner.
- Usage License: You grant Petailor a non-exclusive, royalty-free, and sublicensable license to use, modify, and reproduce such content solely for the purpose of fulfilling your order.
- Content Refusal: We reserve the right to refuse any order containing content that violates third-party intellectual property or is deemed offensive.
SECTION 6 - PRIVACY POLICY
All personal information collected is subject to our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these policies.
SECTION 7 - DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED, THE SERVICES AND PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
SECTION 8 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL PETAILOR OR SHOPIFY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.
SECTION 9 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@petailor.co.